Privacy Policy

Information we may collect

When you use Gunsbet Casino, we may collect information that identifies you, relates to your account or helps us operate the website safely. The information collected depends on the services you use, the choices you make and any information needed to meet applicable obligations. Some information is provided directly by you, while other information may be generated when you use the website or supplied by service providers involved in account, payment, verification or security processes.

Account and contact information

This may include your name, date of birth, residential or contact information, login details, account preferences and other details you submit when registering or managing an account. We may also keep records of your communications with customer support, including questions, complaints, requests and information used to resolve an issue. Keeping these records helps us provide assistance, maintain account history and respond consistently to future enquiries.

Identity and verification information

To help confirm identity, protect accounts and support responsible and lawful use of the service, we may request verification information and documents. These may include information from identity documents, proof of address, age-related information or other details reasonably needed for verification and security checks. We may also receive information from verification and fraud-prevention providers. You should provide accurate, current information and only submit documents through the channels made available for that purpose.

Payment and transaction information

We may collect or receive records relating to deposits, withdrawals, wagers, gaming activity, account balances, refunds, payment status and other transactions. Payment providers may process payment credentials directly, and the information available to us may depend on the payment method and provider. Transaction information is used to operate your account, process requested payments, identify unusual activity, investigate disputes and maintain records required for lawful operation.

Device, technical and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, referring pages, access times and interaction information. We may also record information about connection errors, website performance and security events. This information helps us understand how the website is used, keep services available, diagnose problems and detect activity that may present a security or fraud risk.

We encourage you to avoid sending unnecessary sensitive information in free-text messages or support requests. If information is required for a particular request, we will explain what is needed and the reason it is being requested where appropriate.

How we use and share information

We use personal information for purposes connected with providing and managing the Gunsbet Casino service. Our use of information is intended to be relevant to the relationship we have with you and to the way the website operates. Depending on the circumstances, information may be used for the following purposes:

• Creating, maintaining and administering your account, including managing login access and account preferences.
• Providing requested services, processing transactions and keeping accurate account and payment records.
• Confirming identity, checking eligibility and carrying out security, anti-fraud and anti-money-laundering processes in general terms.
• Communicating with you about your account, transactions, support requests, website changes, service notices and other operational matters.
• Investigating complaints, disputes, suspected misuse, technical incidents or activity that may breach applicable terms.
• Improving website functionality, reliability, content, user experience and the performance of our systems.
• Sending marketing or promotional communications where permitted and where you have provided consent or another appropriate basis applies.
• Meeting applicable legal, compliance, accounting, record-keeping and responsible gambling requirements.
• Protecting the rights, safety, property and security of players, the website, service providers and other relevant parties.

We may share relevant information with organisations that help us provide and protect the service. These may include payment processors, identity and verification providers, fraud-prevention services, information technology and hosting providers, customer support platforms, analytics providers and professional advisers. Such providers should receive only information relevant to the services they perform and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed where reasonably necessary to respond to a valid legal request, protect the service, investigate suspected fraud or unlawful conduct, resolve a dispute, enforce applicable terms or protect a person from harm. We may disclose information to relevant authorities or other parties when required or permitted by law. We do not intend to sell personal information as a standalone product.

Some providers or systems supporting online services may handle information in countries outside Australia. Where this occurs, we take reasonable steps to use suitable service arrangements and safeguards, while recognising that privacy protections may differ between locations. Information may also be stored or backed up across more than one system to support continuity, security and disaster recovery.

Cookies, security and retention

Cookies and similar technologies

Gunsbet Casino may use cookies and similar technologies to remember settings, support account sessions, keep parts of the website working, measure performance, understand website usage and help detect security issues. Some cookies are necessary for core functions, while others may support analytics, preferences or marketing activities. The information collected through these technologies may be linked with other information associated with your visit or account.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block certain categories or receive a notice before a cookie is placed. If you disable cookies, some website features may not work correctly, and preferences may not be saved. Browser controls generally apply to the device and browser where the settings are changed, so you may need to update them on other devices or browsers.

Security measures

We use reasonable technical, administrative and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission methods, staff guidance and controls for service providers. No website, online account or method of transmission can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using suitable device security and notifying support promptly if you suspect unauthorised access to your account.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. The appropriate period depends on the type of information, why it was collected, whether an account remains open and whether an issue or request is still being dealt with.

Closing an account does not necessarily mean that all information is immediately deleted. Some records must be kept for a period required by law, including records connected with transactions, identity checks, security, compliance, disputes or other obligations. When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable procedures.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. We will consider each request fairly and may need to verify your identity before providing information or making changes. This helps prevent information being disclosed to the wrong person and protects your account.

Access to your information

You can ask for access to personal information we hold about you. A response may explain the types of information held, the purposes for which it is used and, where appropriate, the parties or categories of providers with which it has been shared. In some circumstances, access may be limited or refused where providing it would affect another person's privacy, create a security risk, reveal confidential information or conflict with a legal obligation.

Correction of inaccurate information

If information about you is inaccurate, incomplete or out of date, you can ask us to correct it. You may also be able to update certain account details through the available account settings. Where a correction affects verification or payment information, we may ask for supporting information before making the change.

Deletion of information

You can ask us to delete personal information where it is no longer needed for the purpose for which it was collected or where another valid reason for deletion applies. Deletion may not be possible in every situation. We may need to retain some information to meet legal or compliance requirements, prevent fraud, resolve disputes, protect the service or establish and defend legal claims. Where deletion is not possible, we will aim to explain the reason in general terms.

Marketing preferences and consent

If you have consented to receive marketing communications, you can withdraw that consent at any time by using an unsubscribe option in the message or by contacting support@gunsbetcasino.click. You can also ask us to stop using your information for direct marketing. Withdrawing consent will not affect processing that is needed to operate your account, complete transactions, provide important service messages or meet legal and security obligations. It may take a reasonable time for all marketing systems to apply an updated preference.

Making a privacy request

To exercise your rights, ask a privacy question, request access, seek correction, request deletion or withdraw marketing consent, contact support@gunsbetcasino.click. Please describe your request clearly and include enough information for us to identify your account without sending unnecessary sensitive documents. We may request additional details to verify your identity. We aim to handle privacy requests within a reasonable time and will let you know if more time or information is needed.

If you are unhappy with how a privacy request has been handled, you can contact us again with further details so the matter can be reviewed. This policy may be updated from time to time to reflect changes to the website, our services, technology or applicable requirements. The current version published on the website applies to information handled under this policy.